Privacy Policy
Effective Date: May 28, 2026
Proud Roofing (“Proud Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your information when you visit proudroofingtx.com (the “Site”) or interact with our services.
By using our Site, requesting a roof inspection, using our estimate calculator, or otherwise providing your information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information when you interact with our Site:
Information you provide directly:
- Name, email address, phone number, and mailing/property address
- Information about your roofing project (building type, current and desired roof materials, slope, timeline, financing preferences, and any additional notes you provide)
- Communications you send us via email, contact forms, or text messages
- Payment or financing information (only if you proceed with a project — and only as needed to process the transaction)
Information collected automatically:
- IP address, browser type, device information, operating system
- Pages you visit on the Site, time spent, referring URLs, and clickstream data
- Cookies and similar tracking technologies (see Section 5)
Location and property information:
- When you use our roof estimate calculator, we use your property address to retrieve publicly available satellite imagery and roof measurements through Google’s Solar API and Maps Platform. We do not access your real-time GPS location unless you explicitly enable it in your browser.
2. How We Use Your Information
We use the information we collect to:
- Respond to inspection requests, project inquiries, and customer service questions
- Generate roof estimates and project quotes
- Schedule and perform on-site inspections, installations, and repairs
- Communicate with you about your project, including via phone call, email, and text message (where you’ve consented)
- Process payments, financing applications, and warranty registrations
- Send transactional communications (appointment reminders, project updates, estimate delivery)
- Send marketing communications (where you’ve consented), including promotional offers, seasonal reminders, and newsletters
- Improve our Site, services, and customer experience
- Comply with legal obligations and enforce our Terms of Service
3. SMS/Text Message Communications and Opt-Out
This section explains how text messaging from Proud Roofing works and your rights to opt out.
Consent:
When you submit a form on our Site that includes the text message consent checkbox, you are providing express written consent to receive recurring text messages from Proud Roofing at the phone number you provided. These messages may relate to your estimate, scheduled appointments, project updates, customer service follow-ups, and promotional or marketing offers.
Message frequency:
Message frequency varies depending on your interactions with us. Most customers receive between 2 and 10 messages per month.
Message and data rates:
Standard message and data rates from your mobile carrier may apply. Proud Roofing does not charge you for the messages themselves, but your carrier may.
How to opt out:
You can opt out of receiving text messages from us at any time, free of charge. To stop receiving texts, simply reply STOP to any message you receive from us. You will receive a one-time confirmation message and will not receive further marketing or promotional texts. You may still receive transactional messages (for example, appointment confirmations) until those services are completed.
How to get help:
Reply HELP to any message you receive from us, or contact us at [email protected] or 281-406-6114 for assistance.
Re-subscribing:
If you opt out and later want to receive messages again, you can re-subscribe by submitting a new form on our Site or contacting us directly.
Supported carriers:
Carriers are not liable for delayed or undelivered messages. We support major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Availability may vary based on your carrier and location.
No transfer:
We do not share your mobile phone number or SMS consent information with third parties for their marketing purposes. Your phone number is used only by Proud Roofing and the service providers necessary to deliver our text messages to you.
4. Information Sharing and Disclosure
We do not sell your personal information. We share your information only in the following limited circumstances:
Service providers:
We share information with trusted third-party vendors who help us operate our business, including:
- Website hosting and security providers
- Email and SMS messaging platforms
- Customer relationship management (CRM) and scheduling tools
- Payment processors and financing partners
- Analytics and advertising platforms
- Form processing services
These providers are contractually obligated to protect your information and use it only for the purposes we direct.
Roofing manufacturers and suppliers:
If your project requires registration with a manufacturer (for warranty purposes), we may share necessary project details with those manufacturers.
Legal compliance:
We may disclose information if required by law, court order, subpoena, or government request, or if necessary to protect our rights, property, or safety, or that of our customers or others.
Business transfers:
If Proud Roofing is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve your experience, analyze Site usage, and serve relevant marketing. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential cookies: required for the Site to function (form submissions, security)
- Analytics cookies: help us understand how visitors use the Site (e.g., Google Analytics)
- Marketing cookies: used to deliver relevant advertising and measure ad performance (e.g., Meta Pixel, Google Ads)
You can disable cookies through your browser settings. Disabling cookies may affect Site functionality.
6. Third-Party Services
Our Site uses the following third-party services that may collect information about you:
- Google Maps Platform (Places API, Geocoding API, Maps JavaScript API, Solar API) — used to provide address autocomplete, mapping, and roof measurement features. Subject to Google’s Privacy Policy.
- WPForms — used to process inspection and estimate form submissions.
- WP Engine — our website hosting provider.
- Google Analytics — used to analyze Site traffic.
- Meta (Facebook) Pixel and Google Ads (if applicable) — used for advertising.
Each third-party service has its own privacy policy governing how it handles your information.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and you provide your information at your own risk.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.
Typical retention periods:
- Inquiry and estimate data: up to 3 years from the date of submission
- Completed project records: up to 10 years (for warranty and tax purposes)
- Marketing opt-in preferences: until you opt out
9. Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
- Access: request a copy of the information we have about you
- Correction: ask us to fix inaccurate or incomplete information
- Deletion: ask us to delete your information (subject to legal obligations)
- Opt-out: unsubscribe from marketing emails, opt out of text messages (see Section 3), or disable cookies
- Restrict processing: ask us to limit how we use your information
- Data portability: request your information in a portable format
To exercise these rights, contact us at [email protected]. We will respond within 45 days.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, and share
- The right to delete your personal information
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of your personal information (we do not sell personal information)
- The right to limit the use of sensitive personal information
- The right to non-discrimination for exercising your rights
To exercise these rights, contact us at [email protected] or 281-406-6114.
11. Texas Privacy Rights (TDPSA)
If you are a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA), including the right to access, correct, delete, and obtain a copy of your personal information, and the right to opt out of targeted advertising, sale of personal data, and certain profiling. To exercise these rights, contact us at [email protected].
12. Children’s Privacy
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective Date” at the top and notify you through the Site or by email where appropriate. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Proud Roofing 12806 Foxburo Dr. Houston, Texas 77065 Email: [email protected] Phone: 281-406-6114